Booking Policy​

 

At MELAURIA, we strive to be as accommodating as possible while ensuring fairness for all clients. Please review our booking policy below. Thank you for your understanding!

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All appointments require a non-refundable deposit. If you receive a deposit confirmation link, please confirm and pay within one hour, as appointments are not held without a deposit. You are allowed one (1) complimentary reschedule if you notify us at least 72 hours before your scheduled appointment. Any additional reschedules or rescheduling with less than 72 hours' notice will result in the deposit being forfeited, and a new deposit will be required to rebook. If you cancel without rescheduling, your deposit will be forfeited. For cancellations made before the 72-hour cut-off, clients are responsible for any design or art setup fees incurred by the artist, minus the deposit. If you are running late, please inform us as soon as possible. Arrivals more than 15 minutes late will result in the appointment being canceled and treated as a no-show. No-shows will be charged 50% of the appointment fee. If there is no payment method or credit on file, this fee will need to be settled before booking future appointments. Pre-paid gift vouchers will be added as a credit to your account, and all booking policies apply. Late reschedule fees are waived in the event of inclement weather. For tattoo appointments requiring custom designs, an additional deposit may be required for the art fee based on the artist’s estimated work. Cancellation or reschedule fees are separate from design fees. Glow North offers free consultations valued at $50; however, no-shows for consultations will incur the full $50 no-show fee, which must be paid before rescheduling or booking another appointment. The policies listed above override any other policies presented on affiliate or third-party sites.

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Tattoo/PMU Eligibility​

 

You are not eligible for tattoo or PMU services if any of the following apply:

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• You are pregnant or nursing

• You have compromised skin on or near the treatment area (e.g., cuts, eczema flare-ups, rashes)

• You have a bloodborne disease (e.g., HIV, Hepatitis C)

• You are currently undergoing chemotherapy

• You have serious liver disease (e.g., cirrhosis or liver failure)

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The following conditions are typically fine to work with, but you should talk to your doctor first to make sure they do not foresee any issues:

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• Type 1 or Type 2 diabetes

• Uncontrolled high blood pressure

• Autoimmune disorders

• Thyroid conditions (e.g., Graves’ disease)

• History of cancer, chemotherapy, or radiation
• Hormone therapy (e.g., HRT, birth control, or fertility treatments — not a health concern, but may affect pigment retention)
• Eye diseases or conditions (e.g., glaucoma, styes, dry eye, recent eye surgery — relevant for eyeliner or under-eye treatments)​

• Any medical condition that may impair healing or increase risk of infection

Please review the following treatment-specific guidelines:
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Seasonal Allergies - Eyeliner and Eye Brightening Camouflage Treatments
If you get seasonal allergies, especially around the eyes, take an antihistamine (like Claritin or Reactine) 1–3 days before and the day of your appointment to help reduce swelling and irritation.

Cold Sores - Lip Treatments

If you’ve ever had a cold sore, you may trigger an outbreak after lip tattooing. Take an antiviral (like Valtrex or Zovirax) as advised by your doctor or pharmacist. If you have an active outbreak, we can’t proceed until it clears up.

 

Cool-Toned Lips - Lip Treatments

If your lips have cool or bluish tones, you may need a neutralization session before adding your desired colour. We’ll go over this during your appointment.

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How to Prepare for Your Tattoo/Permanent Makeup Appointment​

 

Preparing for your tattoo appointment is vital so that your tattoo has the best possible healing process. Caring for a fresh tattoo after an appointment is necessary. It is also important to put the same care into getting your skin ready for your tattoo appointment to achieve the best final healed results. Hydrating, moisturizing, and avoiding irritation will ensure that your skin is in the best possible condition to be tattooed. Tattoo application is key, but proper pre-care and post-care are just as important.

 

Please do not apply numbing on your own before your appointment. Using the wrong product or leaving it on too long can cause the skin to thicken, which may interfere with pigment implantation and lead to poor retention or uneven results.

Many treatments are tolerable without numbing, though more sensitive areas may require it. Your artist will discuss this with you during your appointment to ensure the safest and most effective approach.

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Hydrate and moisturize.

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Be sure to drink plenty of water. Drink at least 1-2 liters a day leading up to your tattoo appointment. Properly hydrating before your tattoo appointment helps ensure that your skin is properly hydrated as well. Having properly hydrated skin is a huge factor in helping to guarantee that your tattoo will heal well. Staying hydrated will also help you to withstand longer tattoo sessions. Taking time to moisturize the area 1-2 times a day will help with moisture and skin health as well. However, do not apply any creams or lotions to the area on the day of your tattoo appointment.

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Avoid consuming alcohol or caffeine 24 hours prior.

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Being hungover for your tattoo appointment is no fun for you, or your artist. Alcohol and caffeine can thin your blood, diluting pigment, creating poor retention. They also cause increased inflammation, making your tattoo more painful. Avoiding these two things along with getting a good nights sleep before your tattoo appointment will also help with pain management during the procedure.

 

Avoid trauma/weakening of the skin to the area being tattooed.

 

Your artist will do all necessary skin preparation, such as shaving, before beginning your tattoo. Shaving the area that will be tattooed yourself before arriving to your tattoo appointment is not recommended. You could irritate your skin, making it impossible to tattoo over the irritation.

 

The following things should be avoided no less than two weeks prior to your procedure: alpha hydroxy (AHA), retinoids, anti-aging or skin brightening products, Omega 3 supplements, exfoliating treatments such as microdermabrasion.

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Botox and fillers should be avoided no less than 4 weeks prior to the procedure.
 

Chemical and laser peels, or any other procedures that can damage your skin, should be avoided no less than 6 weeks prior to the procedure.

 

Try to stay out of direct sun and avoid tanning.

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Eat before your appointment.

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Taking time to eat a healthy meal before your tattoo appointment will benefit both your session, and final tattoo. Eating before your tattoo appointment helps your body function properly throughout the duration of the procedure. It also helps you physically and mentally withstand the stress of being tattooed. If you are hungry during your tattoo session, it makes pain management more difficult.

 

Choose proper attire for tattoo placement.

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Please keep clothing choices in mind to accommodate for the location of your tattoo. Your attire will also help with your comfort levels through the duration of the tattoo procedure. If you’re getting tattooed on your leg, wearing shorts or loose sweat pants would be an appropriate choice. If you have long hair, bring an elastic to put it up if needed. If you have concerns about how to accommodate for your placement, please reach out to your artist directly for advice.
 

Additional steps for Lip Blush or Neutralization Treatments.

 

For best results and to be accepted for lip micropigmentation, you MUST do the following starting 5-7 days PRIOR leading up to your appointment: Gently exfoliate your lips before bed with a lip scrub, baking soda & water(forming a thick paste), or with your toothbrush for 1-3 minutes and immediately moisturize with a lip mask or balm.

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**If your appointment is booked during an outbreak of cold sores on your lips the procedure may not be done. Please be aware that you may risk triggering an outbreak following this treatment. Even if the last outbreak was many years ago, it is highly recommended to take an anti-viral medication such as Valtrex or Zovirax 5 days before and after, including the day of your appointment, or as advised by your doctor or pharmacist. To ask for this, you can contact your doctor or pharmacist, let them know you have an upcoming lip tattoo appointment and would like to take an anti-viral medication as a precaution.**

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PMU Aftercare Instructions​

 

Congratulations on your new permanent makeup tattoo! Taking care of it post-procedure will greatly impact its healing, color retention, final appearance, and longevity.

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What to Expect Following Your Treatment:

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• Until the next morning, avoid touching the fresh tattoo with your hands (use a clean q-tip instead). Afterward, remember to wash your hands before touching your tattoo.

• To keep your tattoo area from becoming dry or feeling tight, apply coconut oil 2-4 times a day for the full 7 days.

• Some swelling, redness, and bruising are normal and expected. You may apply refrigerated gel packs (covered with a plastic bag to protect from moisture) and take over-the-counter pain relievers, following the manufacturer's instructions, to ease any discomfort.

• It's common for your brows to appear darker or show redness the next day. As they enter the natural healing process, the color will gradually fade over the next 7 days.

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Avoid Picking Flaking or Scabbing:

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• During the natural healing process, you may notice some flaking and/or scabbing. Please resist the urge to pick or peel, as this could cause pigment loss and scarring. Only touch the treatment area when applying coconut oil.

• While some pigment may rub off, taking precautions to protect your linens and towels is a good idea.

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Skin Care Tips and Activities to Avoid:

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• Starting the morning after your treatment: Every morning and night, wash your brow with a mild, fragrance-free soap, pat dry with paper towel (do not use fibre towels) and apply coconut oil. On days when your brows feel tight or itchy you can apply more coconut oil. 

• For at least 10 days or until the treatment area is fully healed, avoid activities like pools, hot tubs, tanning, excess sweating, facials, and saunas.

• Do not use skin creams or products containing Retin-A, AHA, or any skin peel directly on the tattooed area, as they might fade and distort the micro-pigmentation. Always apply sunblock over your tattoos.

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Final Appearance and Touch Ups:

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• Initially, the color after tattooing may appear sharp and dark, but don't worry, as it will soften and fade considerably during the healing process. The pigment may even seem to almost disappear, but it will return over time as the area continues to heal. The final appearance should be evaluated after 6-8 weeks following the final visit.

• Since we work conservatively to give the most natural results, a perfecting session is done at 6-8 weeks. During this session we will make any adjustments needed, including going darker or more full if desired. Remember, we can always add, but we can't take away! Most people are satisfied after the perfecting session, but some may require further touch-ups (usually due to specific health circumstances which your artist will go over).

 

Final Appearance and Touch Ups:

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• With proper care, permanent makeup can last up to 3+ years, depending on factors such as skin type, products used, and lifestyle. Your technician will discuss this with you to set the right expectations. Most clients come in for a refresh bi-annually, however, some prefer to come sooner to do a colour boost and others prefer to wait until it is almost disappeared and start fresh.

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Common Questions and Concerns:

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• Having questions or concerns following your permanent makeup procedure is perfectly normal. Please don't hesitate to reach out to us. We're here to help and provide any answers you need. 

• Though infections are rare, it's important to be vigilant. If you notice any signs of infection, such as increasing redness, persistent pain, pus, or warmth around the treated area, consult with a family physician within 24 hours to address the issue promptly.

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Tattoo Aftercare Instructions​

 

How you take care of your new tattoo post procedure will ultimately determine it’s healing, colour retention, final appearance and longevity.

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1. Your artist will apply the second skin patch immediately following your tattoo procedure*.

2. Do not remove the second skin patch for 3 days to allow it to lock in the body's natural fluids and enzymes for better healing.

3. Always remember to wash your hands immediately before touching the tattoo site to prevent any potential infection. 

4. When removing the second skin, find an edge and pull along the skin in the direction of the skin, similar to pulling off a 3M strip tape from the wall. This method will avoid pulling off any scabs and minimize discomfort. If it's challenging to remove, consider wetting it or taking it off in the shower.

5. After removing the second skin, wash the tattooed area immediately with warm water, using your fingertips and a mild soap or antibacterial soap.

6. Pat the area dry with a clean towel; avoid rubbing, as it may irritate the tattoo.

7. Wash the tattoo 2-3 times a day for the first 2 days, and then once a day for the remainder of the healing time or as needed.

8. Apply a light layer of your preferred tattoo aftercare lotion (such as Coconut Oil) 2-3 times per day until the skin returns to normal (around 4 weeks).

9. Do not pick or scratch scabs, as it may lead to pigment loss, possible scarring, and the need for touch-ups.

10. Avoid direct sun exposure, hot tubs, swimming, or tanning for the first 2 weeks. Showering is fine, but do not soak or tan your new tattoo. If your tattoo is still flaking after 2 weeks, wait until it stops.

11. After the initial 2 weeks or once flaking stops, use a good sunscreen with SPF 30 to protect your tattoo from harmful UV rays.

12. Soreness, swelling, and bruising are normal and expected after getting a tattoo. You can apply a cold compress to reduce swelling and take over-the-counter pain relievers as needed, following the manufacturer's instructions. 

13. Though infection is rare, it can happen, if you notice any signs, such as, increasing redness, persistent pain, pus, or warmth around the treated area, consult with a family physician within 24 hours to address the issue promptly.

14. You tattoo will be fully healed with final results around 4-8 weeks. (Younger skin heals quicker than more mature skin). 

15. If a touch up is needed, it can be done 1 to 3 months following your initial session.

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Follow these aftercare instructions diligently to ensure the best possible healing and results for your new tattoo. If you have any questions or concerns during the healing process, don't hesitate to reach out to your tattoo artist or healthcare provider for guidance and support.

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*If you have an adhesive allergy or have had a reaction to the second skin in the past, please let your artist know so they can discuss an alternative aftercare plan for your. 

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Tattoo Design Process

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What to expect in regards to tattoo design/art set-up.

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Once your request is submitted, the artist will reach out to discuss your vision and begin the design or stencil process. In most cases, your design will be ready at the time of your appointment. However, for more detailed projects, we may contact you in advance if additional input is needed during the design phase.

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For smaller, simpler tattoos, a basic design and setup time is typically included.
For custom work, a design or art setup fee will apply. This fee covers any time the artist spends creating your stencil—whether it’s adapting a reference you’ve provided or creating something original, specifically for you.

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If you'd like an estimate in advance, feel free to reach out. Because design is highly personal and varies by project, we can only offer an estimated timeframe. While we’re usually quite accurate with our estimates, you’ll be notified if your project is nearing that threshold and may incur additional design fees—this is especially common for larger or more complex work.

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Once a design is submitted to you for approval, minor adjustments and revisions are included. If more extensive changes are required or if an entirely new concept is needed, an additional art fee will be discussed before proceeding.

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Should you choose to cancel your tattoo appointment after the design process has begun, you will be responsible for covering the time spent on your design or stencil setup. Any deposits already paid will be applied toward that balance.

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All designs created by Melauria Ink are the intellectual property of the artist and Melauria, and may not be transferred, used, or tattooed elsewhere without written consent. A licensing fee may apply in those cases, including for cancelled appointments.

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Please note that not all submitted designs can be tattooed. If your design was created by another artist, you must obtain written permission or a proper license to have it tattooed. Any licensing fees are the client’s responsibility and are separate from design and tattoo service fees. If the rights to a design cannot be obtained, we won’t be able to proceed with that artwork—but we’re happy to offer an estimate to create something inspired by your original request.

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